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Course Refund and Exchange Policies

A La Carte Self-Paced Online CEU Courses

Individually purchased self-paced courses expire 1 year from the date of purchase. If a purchased course does not meet your training needs, you may request a full refund (minus 15% for transaction fees) or course exchange within 30 days from the date of purchase, as long as the course content has not been completed.

To ensure you’re happy with your choice, we recommend reviewing the course content before starting. If you have questions, or would like to verify course information, please call our office before making a purchase. Unfortunately, refunds and course exchanges are not available after the course content is complete, regardless of the status of the exam, affidavit and evaluation.

A La Carte Livestream or In-Person CEU Courses

If an individually purchased Livestream or In-Person course does not meet your training needs, you may request a full refund (minus 15% for transaction fees) or course exchange within 30 days from the date purchased and prior to attending the course.

Packages (Formula 40, All-Access Online Catalog, Staff Training or Home Care Training Bundles)

If a purchased package does not meet your training needs, you may request a refund (minus 15% for transaction fees) within 30 days from the date of purchase, as long as you have not completed more than 2 courses of any kind. If you have completed more than 2 courses, we will be unable to issue a refund.

Expired Self-Paced Courses

After 1 year from the date of purchase, if your classes have expired and you have not completed a course, we will not be able to issue a refund. We may extend your classes for up to 1 month, one time only, if requested. If the extension has completed and courses are not completed, they will be removed from the account.
Courses that have been partially completed will expire automatically but will not be removed from the account. Please contact our office if you require an extension.

Refunds for Classes Cancelled by Community Training Connection

We reserve the right to cancel any in-person or livestream classes due to low enrollment or other unforeseen circumstances. If we cancel your in-person or livestream class, we will contact you to reschedule your course with the utmost flexibility possible. If we cannot reschedule you, a full refund (minus 15% for transaction fees) will be issued.

Student-initiated Cancellations for Livestream or In-Person Training

Formula 40 Package Holders

Students may call to cancel or reschedule any Livestream or In-Person class 24 hours before the scheduled date to allow other students the opportunity to take the class. Students will not be charged cancellation fees.

A La Carte CEU Course Purchases

Students may call to cancel or reschedule any Livestream or In-Person class 24 hours before the scheduled date to allow other students the opportunity to take the class. Students will not be charged cancellation fees. Enrollment in individually purchased training may be transferred to another person at the original purchasers request.

If the original course registration only included a portion of the class day, any transfers that alter the scheduled training may be subject to additional payment.

If rescheduling isn’t possible and you have not started the Livestream or In-Person training, you can request a refund. However, if approved, a 15% processing fee will be deducted from your original payment to cover transaction costs.

Initial Certification Course Purchases

Students may call to cancel or reschedule any Initial Certification training 24 hours before the scheduled date to allow other students the opportunity to take the class. Students will not be charged cancellation fees. Enrollment may be transferred to another person at the original purchasers request.

We understand that unforeseen circumstances may arise that prevent you from attending one of our Initial Certification courses. There is a one-time courtesy free reschedule per person, per initial – as long as rescheduling is requested before the first day of class. This one-time courtesy does not apply to no-calls/no-shows or those who attempt to reschedule after classes begin. Beyond this point, a fee of $50 will be applied.

If rescheduling isn’t possible and you have not started the Livestream or In-Person training, you can request a refund. However, if approved, a 15% processing fee will be deducted from your original payment to cover transaction costs.

YOUR RESPONSIBILITIES

At Community Training Connection we do our best to advise clients on the renewal process, but the ultimate responsibility for the fulfillment of all CCLD requirements belongs to the applicant. The application for renewal can be found by clicking here. Please be sure to read it in its entirety before submitting your application. Community Training Connection is happy to answer questions regarding the application, but the final responsibility is yours. Incomplete or incorrect applications may be subject to fines from CCLD. Here are some questions to ask yourself:

• Did I take the right course? Make sure that you choose courses that are approved for your certificate type. If you are not sure, please ask us.
• Did I take the right topics? Licensing mandates the completion of certain topics. These requirements vary by certificate type.
• Did I take enough training?
• Did I complete the correct form(s) and answer all questions?
• Did I include my application fee?
• Do I have all of my Certificates?

Be sure to begin your training early enough to complete it before your application is due. We strongly recommend building in some extra time in case there is a delay, such as missing a scheduled class. Community Training Connection is not responsible for late applications.

Certificates are issued directly to students either physically or digitally. It is the student's responsibility to collect these for submission. A $25 fee may apply to students who require us to re-create their certificates (Per request, not per certificate).

Our very helpful staff will be happy to answer any questions you have about your training. Please give us a call at 818-885-1972. If we are unable to answer your question, we will do our best to find an answer.

PRIVACY POLICY

Community Training Connection, Inc. is dedicated to safeguarding your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable.

Community Training Connection, Inc. does not sell, trade, or rent your personal information to others.

Community Training Connection, Inc. takes precautions to protect your information. We protect information submitted through our web services both online and offline.

By agreeing to these terms you are also agreeing to receive automated confirmations via call, or email.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Please review our full policies, terms, and conditions by clicking here, then choose 'Accept' to proceed.