ARF Study Guide

Course Refund and Exchange Policies

A La Carte Self-Paced Online CEU Courses

Individually purchased self-paced courses expire 1 year from the date of purchase. If a purchased course does not meet your training needs, you may request a full refund (minus 15% for transaction fees) or course exchange within 30 days from the date of purchase, as long as the course content has not been completed.

To ensure you’re happy with your choice, we recommend reviewing the course content before starting. If you have questions, or would like to verify course information, please call our office before making a purchase. Unfortunately, refunds and course exchanges are not available after the course content is complete, regardless of the status of the exam, affidavit, and evaluation.

A La Carte Livestream or In-Person CEU Courses

If an individually purchased Livestream or In-Person course does not meet your training needs, you may request a full refund (minus 15% for transaction fees) or a course exchange within 30 days of purchase and prior to attending the course.

Packages (Formula 40, Solution 20 Online Catalog, Staff Training or Home Care Training Bundles)

If a purchased package does not meet your training needs, you may request a refund (minus 15% for transaction fees) within 30 days of purchase, provided you have not completed more than 2 courses of any kind. If you have completed more than 2 courses, we will be unable to issue a refund.

Expired Self-Paced Courses

1 year after the purchase date, if your classes have expired and you have not completed a course, we will not be able to issue a refund. We may extend your classes for up to 1 month, one time only, if requested. If the extension has been completed and the courses are not completed, they will be removed from the account.
Courses that have been partially completed will expire automatically but will not be removed from the account. Please contact our office if you require an extension.

Refunds for Classes Canceled by Community Training Connection

We reserve the right to cancel any in-person or livestream classes due to low enrollment or other unforeseen circumstances. If we cancel your in-person or livestream class, we will contact you to reschedule your course with the utmost flexibility possible. If we cannot reschedule you, a full refund (minus 15% for transaction fees) will be issued.

Student-initiated Cancellations for Livestream or In-Person Training

Formula 40 Package Holders

Students may call to cancel or reschedule any Livestream or In-Person class 24 hours before the scheduled date to allow other students the opportunity to take the class. Students will not be charged cancellation fees.

A La Carte CEU Course Purchases

Students may call to cancel or reschedule any Livestream or In-Person class 24 hours before the scheduled date to allow other students the opportunity to take the class. Students will not be charged cancellation fees. Enrollment in individually purchased training may be transferred to another person at the original purchaser's request.

If the original course registration only included a portion of the class day, any transfers that alter the scheduled training may be subject to additional payment.

If rescheduling isn’t possible and you have not started the Livestream or In-Person training, you can request a refund. However, if approved, a 15% processing fee will be deducted from your original payment to cover transaction costs.

Initial Certification Course Purchases

Students may call to cancel or reschedule any Initial Certification training 24 hours before the scheduled date to allow other students the opportunity to take the class. Students will not be charged cancellation fees. Enrollment may be transferred to another person at the original purchaser's request.

We understand that unforeseen circumstances may arise that prevent you from attending one of our Initial Certification courses. There is a one-time courtesy free reschedule per person, per initial – as long as rescheduling is requested before the first day of class. This one-time courtesy does not apply to no-calls/no-shows or those who attempt to reschedule after classes begin. Beyond this point, a $50 fee will apply.

If rescheduling isn’t possible and you have not started the Livestream or In-Person training, you can request a refund. However, if approved, a 15% processing fee will be deducted from your original payment to cover transaction costs.

YOUR RESPONSIBILITIES

At Community Training Connection, we do our best to advise clients on the renewal process, but the ultimate responsibility for fulfilling all CCLD requirements lies with the applicant. The renewal application can be found here. Please be sure to read it in its entirety before submitting your application. Community Training Connection is happy to answer questions regarding the application, but the final responsibility is yours. Incomplete or incorrect applications may be subject to fines from CCLD. Here are some questions to ask yourself:

• Did I take the right course? Make sure you choose courses approved for your certificate type. If you are not sure, please ask us.
• Did I take the right topics? Licensing mandates the completion of certain topics. These requirements vary by certificate type.
• Did I take enough training?
• Did I complete the correct form(s) and answer all questions?
• Did I include my application fee?
• Do I have all of my Certificates?

Be sure to begin your training early enough to complete it before your application is due. We strongly recommend building in extra time in case of delays, such as a missed scheduled class. Community Training Connection is not responsible for late applications.

Certificates are issued directly to students, either in person as physical copies, or digitally for livestream and self-paced courses. It is the student's responsibility to collect these for submission. A $25 fee may apply to students who require us to manually dispatch their certificates (Per request, not per certificate).

Any fraudulent submission of certificates to CCLD or attempt to discredit CTC may result in severe consequences, including:

• Revocation of Administrator Certificate(s) by CCLD
• Revocation of Facility Licensure(s) by CCLD
• Permanent ban from using any CTC service(s)

Our very helpful staff will be happy to answer any questions you have about your training. Please give us a call at 818-885-1972. If we are unable to answer your question, we will do our best to find an answer.

PRIVACY POLICY

Community Training Connection, LLC is dedicated to safeguarding your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable.

Community Training Connection, LLC does not sell, trade, or rent your personal information to others.

Community Training Connection, LLC takes precautions to protect your information. We protect information submitted through our web services both online and offline.

By agreeing to these terms, you also agree to receive automated confirmations and notifications via phone call or email.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Please review our full policies, terms, and conditions by clicking here, then choose 'Accept' to proceed.